Your purpose at Stanley/Stella
Since 2012, Stanley/Stella has been a pioneer in premium, sustainable blank apparel. Sustainability is not a trend for us, it’s part of our DNA. We work with purpose, ambition, and a strong entrepreneurial mindset, constantly raising the bar on quality, innovation, and service.
As we continue to grow in the US, we are looking for a Customer Care Representative who is passionate about delivering an outstanding customer experience and building long-term B2B partnerships.
Your role and impact
As a Customer Care Representative, you will be a key point of contact for our customers and official dealers. You will own the customer journey from order placement through delivery and invoicing, ensuring a seamless, professional, and premium experience at every touchpoint.
This role is ideal for someone who enjoys problem-solving, cross-functional collaboration, and taking real ownership of customer satisfaction in a fast-growing international company.
What You Will Do
Own the order-to-cash process for your customer portfolio, ensuring accuracy, efficiency, and excellent service delivery
Act as the primary point of contact for customer inquiries related to orders, products, logistics, pricing policies, and terms & conditions
Proactively anticipate issues and communicate clearly with customers to prevent disruptions and exceed expectations
Handle customer complaints end-to-end with a solution-oriented mindset, coordinating closely with Sales, Logistics, Finance, and Supply Chain teams
Provide professional phone and email support, offering clear guidance and reliable information to B2B customers
Maintain accurate records of customer interactions, issues, and resolutions in ERP/CRM systems
Identify recurring issues and contribute to process improvements and customer experience initiatives
Support the growth and maturity of the Customer Care team by actively participating in continuous improvement projects
About us
Founded in 2012, Stanley/Stella has become Europe’s leading brand for premium and sustainable blank apparel. Our mission is simple yet ambitious: to redefine how responsible fashion is made, distributed and experienced.
We combine contemporary design with uncompromising quality and a deeply embedded commitment to sustainability. Every choice, from the fabrics we select to the long-term partnerships we build, reflects our belief that doing better is not optional; it is essential.
At Stanley/Stella, excellence is not a slogan. It is our way of working. We operate with transparency, respect and an entrepreneurial spirit that empowers every team member to make an impact. Together we are shaping a more conscious and inspiring future for our industry and for everyone who wears our products.
Join a company that leads by example, grows with purpose and creates change that lasts.
