Mission
We are seeking a highly strategic and results-driven global head of key account management to lead and scale our key account management (KAM) function globally. This individual will drive customer success, revenue growth, and long-term partnerships across multiple customer segments and verticals.
The ideal candidate has a strong background in business development, enterprise sales, and account management in an international B2B environment. He will be responsible for leading a team of experienced key account managers, defining strategic plans, and implementing best-in-class account management practices to ensure sustainable growth and client retention.
Main responsibilities
KEY RESPONSIBILITIES
Strategic leadership & account growth
- Develop and execute a global key account management strategy aligned with overall business goals.
- Define customer segmentation, growth opportunities, and account expansion strategies across multiple verticals.
- Drive revenue growth by deepening relationships with existing key accounts and identifying new business opportunities.
- Collaborate with sales, marketing, and product teams to tailor solutions for top-tier clients.
Team leadership & development
- Lead, mentor, and scale a global team of key account managers (KAMS), fostering a high-performance culture.
- Establish best practices in account planning, consultative selling, and customer engagement.
- Ensure continuous training and professional development for the team.
Customer success & retention
- Develop and implement structured customer success strategies to enhance client satisfaction and retention.
- Serve as an executive sponsor for major global accounts, ensuring high-level engagement and value delivery.
- Build deep, trusted relationships with c-suite and senior stakeholders within key accounts.
Operational excellence & performance metrics
- Define and track key performance indicators (KPIS) for account growth, retention, and customer satisfaction.
- Implement data-driven account management processes using CRM tools and analytics.
- Ensure alignment with regional and global business units to drive consistency in customer engagement.
Market & competitive intelligence
- Stay ahead of industry trends, market shifts, and competitive landscape to inform strategic decision-making.
- Leverage insights to adapt and refine key account strategies across different regions.
- Represent the company at key industry events, trade shows, and networking forums.
About us
Stanley/Stella is the European leader in premium, sustainable blank apparel. Over the past decade, we’ve built the strongest brand in our industry — driven by a deep sense of purpose and a clear vision for the future of fashion.
As a global company with multiple entities worldwide, we operate with integrity and care at every level. Sustainability is embedded in every decision we make — from the way we design our products to the long-term partnerships we build across our supply chain. We hold ourselves accountable not only for what we create, but how we create it.
Excellence is our standard — from product quality to customer experience. We are uncompromising when it comes to detail, consistency, and delivering on our promises. And as the world evolves, so do we. Innovation fuels our ambition, inspiring us to challenge the norm, explore new ideas, and keep moving forward.
At Stanley/Stella, we’re not just shaping the future of responsible fashion — we’re doing it together, with intention and heart.
Ready to be part of the journey?
Learn more: careers | Stanley/Stella
