Inside Sales Representative US

Permanent employee, Full-time · US

Mission

As an Inside Sales Representative, you will play a critical role in supporting our US expansion efforts by ensuring outstanding customer service and driving sales growth. You will be the first point of contact for our customers, providing personalized assistance and effectively managing the sales pipeline. This role requires a blend of customer care excellence and proactive sales engagement, contributing to both customer satisfaction and revenue generation.

Main responsibilities

Sales Engagement: Actively engage with potential customers, identify sales opportunities, and guide them through the sales process. Utilize your product knowledge to recommend solutions that meet customer needs, aiming to close sales and achieve targets.
Order Management: Process customer orders accurately and efficiently. Ensure timely delivery of products and handle any order-related issues, coordinating with other departments as necessary.
Customer Relationship Management: Build and maintain strong relationships with customers, fostering loyalty and repeat business. Track interactions and manage customer data in the CRM system to ensure accurate and up-to-date records.
Market Understanding: Develop an understanding of the US market, including customer expectations, industry trends, and cultural nuances. Adapt your approach to customer care and sales strategies to meet market demands.
Collaboration: Work closely with the Inside Sales team and other departments, including logistics, marketing, and finance, to ensure a seamless customer experience and align efforts with overall business objectives.
Performance Tracking: Monitor and report on sales performance and customer satisfaction metrics. Use data to identify areas for improvement and contribute to the continuous enhancement of processes.

Your profile

Minimum 2-3 years of experience in customer service and/or inside sales roles. Experience in the textile or fashion industry is a plus.
Excellent verbal and written communication skills, with the ability to interact effectively with customers and internal teams.
Strong ability to identify customer needs, recommend appropriate products, and close sales. Experience with upselling and cross-selling is advantageous.
A passion for delivering exceptional customer service, with a focus on personalized, responsive, and efficient solutions.
Familiarity with the US market, including cultural nuances and customer expectations, is beneficial.
Ability to collaborate effectively with colleagues across different departments to achieve common goals.
Proficiency in CRM systems, order management tools, and Microsoft Office Suite. Comfortable working in a fast-paced, technology-driven environment.
Resourceful and proactive in addressing customer issues and improving processes.
Fluent in English and Spanish; additional languages are a plus.

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About us

Stanley/Stella is the European leader in premium, sustainable blank apparel. Over the past decade, we’ve built the strongest brand in our industry — driven by a deep sense of purpose and a clear vision for the future of fashion.

As a global company with multiple entities worldwide, we operate with integrity and care at every level. Sustainability is embedded in every decision we make — from the way we design our products to the long-term partnerships we build across our supply chain. We hold ourselves accountable not only for what we create, but how we create it.

Excellence is our standard — from product quality to customer experience. We are uncompromising when it comes to detail, consistency, and delivering on our promises. And as the world evolves, so do we. Innovation fuels our ambition, inspiring us to challenge the norm, explore new ideas, and keep moving forward.

At Stanley/Stella, we’re not just shaping the future of responsible fashion — we’re doing it together, with intention and heart.

Ready to be part of the journey?

Learn more: careers | Stanley/Stella

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We are looking forward to hearing from you!

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