Customer Integration Manager

Permanent employee, Full-time · Belgium (HQ)

Mission

We are seeking an experienced and proactive Customer Integration Manager to join our IT & Transformation team. This role is essential to develop a professional integration service offering that shall bring tangible business value to partners and customers in Europe and in the US. If you’re passionate about driving integration excellence in a sustainable and forward-thinking environment, we’d love to hear from you!

Main responsibilities

1) Integration Strategy Definition:

Design and refine a robust integration strategy aligned with Stanley/Stella’s business goals, identifying new ways to leverage integration tools to maximize our dealers' efficiency and marketing impact.
Deliver an “art-of-possible” study to identify and the evaluate the technologies and platform that have the potential to deliver the most value to Stanley/Stella and their partners and customers.
Go after “quick wins”: assess and optimize existing tools (EDI, API, web services, online catalogues) to support our B2B partners, enhancing their use of Stanley/Stella’s marketing assets (product info, images,…) and transactional data (orders, inventory levels, invoices,…).
Assess partner’s capacity to share data with Stanley/Stella (e.g. sell-out data, forecast,…)

2) Project Planning and Execution:

Lead end-to-end project management for integration initiatives, from conceptualization, to business case, to technology review to delivery to change management, ensuring projects are delivered on time and within budget.
Collaborate closely with sales, marketing, customer care, and external tech agencies to define project goals, scope, and implementation requirements, selecting the most suitable technology solutions for Stanley/Stella’s needs.
Participate in standards-setting bodies (e.g., EASI, PromoStandards) and define internal standards for effective and consistent implementation.

3) Customer Adoption (B2B and B2B2C):

Build strong relationships with external stakeholders to capture requirements, address concerns, and ensure alignment with business objectives.
Actively promote solutions and tools to internal and external users, ensuring that tools are effectively adopted to maximize impact.
Define and monitor project success through a structured customer adoption metrics framework (e.g. EDI/API adoption rate, marketing tool usage, reach to the end-customer,…).

4) Business & Technology Continuity:

Develop a streamlined support model to assist B2B partners with their integration needs; pay particular attention to key events (e.g. new collection launches) that play a pivotal role for them.
Provide functional training internally and externally, as needed, and update documentation on tools and processes to ensure smooth usage.

Your profile

This job is for you if you…

Have proven experience as a Digital Project Manager with a focus on integrations. A minimum of 10 years of experience is required
Have a solid track record in driving integration projects at scale, i.e. internationally (US is a strong plus) and across different business units
Have a good technical background and want to step into an impactful transformation-oriented role, with many interactions with business stakeholders and customers
Are capable of elevating technical discussions to a business/organizational level and understand the potential implications of technology adoption on business processes and operating models
Can simplify the jargon to demystify the subject & support non-digital natives to understand how to proceed and progress, and can provide clear step-by-step technical documentation for our partners
Have the ability to anticipate future resource needs and build an integration team around you in the mid-to-long term
Are well organized and have the ability to balance your work between projects and customer support
Are a team player and a problem solver
Must be able to handle a demanding work environment
Are fluent in English; French and/or Dutch is a plus

Must have’s:

Strong track record in managing technical service providers to successful solution delivery in the EDI, API and webservices domains
Experience in developing business cases and technology adoption roadmaps
Experience using integration tools: Postman (or similar), Zapier (or similar), MuleSoft (or similar), Infor ION (or similar)
Strong affinity for data management and data analysis
Affinity for marketing

Nice-to-have’s:

Exposure to PromoCat, FullEngine or DecoNetwork
Exposure to GS1/EDICOM/EASI/PromoStandard
Experience working in an e-commerce context; good knowledge of e-commerce tools like Magento, Shopify or Odoo
Experience building Customer Portals
Experience in the textile industry and/or the consumer goods industry

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About us

At Stanley/Stella you will witness a scale-up company who has the entrepreneurial mindset of a start-up. Experimenting and empowering people is key to achieve our challenging goals. Combine this with healthy financial results and the possibilities are unlimited. We live in a multicultural, high-energy environment where we encourage people to take the lead and step out of the ordinary. We don’t talk the talk. We walk the walk.

To do so, we rely on an entire eco-system where everyone is part of our journey. From suppliers and dealers to our own employees… because choosing the right partners empowers innovation and ensures our premium standards & quality we strive for. Innovation run through our veins and is in every aspect of the actions we take. No compromises are made when it comes to our aim for excellence.

Because, we re-invent fashion for a better world…

Are you in for this entrepreneurial journey?

You want to know more about Stanley Stella? Visit us here: careers | Stanley/Stella (stanleystella.com)

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We are looking forward to hearing from you!

Thank you for your interest in Stanley/Stella. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to jobs@stanleystella.com