Logistics Coordination:

•    Monitor and execute key logistics activities daily, including coordinating pick-ups, managing transport orders, and prioritizing tasks for efficient operations.
•    Plan inbound and outbound logistics, optimizing transportation methods (sea, air, rail) and warehouse transfers to enhance cost-effectiveness and service quality.
•    Develop and implement corrective action plans to address errors and improve service delivery continuously.
•    Handle export flows and manage special requests (e.g., promotions, new collections) to ensure timely fulfillment.
•    Monitor inventory levels, identify discrepancies, and implement corrective measures to maintain adequate stock levels.
•    Efficiently manage warehouse consumables (e.g., cartons, stickers) to support operational needs.
•    Administer all necessary documentation (e.g., certificates of origin, export documents) to ensure compliance and smooth execution of logistics processes.
•    Manage claims and customer returns, implementing robust processes to identify root causes and implement effective solutions.
•    Lead or participate in projects aimed at improving invoice control and optimizing pallet pull systems.

Customer Care:

•    Guide the customer journey from order to cash, ensuring seamless service delivery and proactive follow-up.
•    Act as the primary point of contact for customer inquiries within your region, preemptively addressing issues to exceed customer expectations.
•    Provide professional and informative responses to customer inquiries regarding logistics, products, commercial policies, and terms.
•    Resolve customer complaints efficiently by collaborating across departments to enhance the overall customer experience.
•    Maintain detailed records of customer interactions, including inquiries, complaints, and actions taken.
•    Contribute to team growth through active participation in improvement initiatives.

•    Minimum of 3 years of experience in logistics operations, with expertise in transport logistics and export flows.
•    Native proficiency in English; proficiency in additional languages is advantageous.
•    Knowledge of the consumer goods industry, preferably within Retail Fashion or B2B environments (e-commerce experience is a plus).
•    Customer-centric mindset with strong analytical, problem-solving, and organizational skills.
•    Excellent interpersonal and communication skills, both verbal and written.
•    Proficiency in ERP/CRM systems, WMS, Microsoft Office Suite (Word, Excel, Outlook).
•    Proactive approach with excellent project management abilities and adaptability to dynamic environments.
•    Team-oriented with strong prioritization skills and a positive mindset.

This role combines critical logistics management with proactive customer care, making it pivotal in ensuring operational excellence and exceptional customer satisfaction in the UK market.