Business Support Specialist - Print-on-Demand

Permanent employee, Full-time · Belgium (HQ)

Mission

As Business Support Specialist - Print-on-Demand, your primary responsibility will be to facilitate the growth and expansion of our POD business while enhancing customer relationships.
You will play a pivotal role in ensuring smooth operations and providing assistance across various functions. This multifaceted role demands strong organizational skills, attention to detail, and a customer-centric approach to ensure operational efficiency and customer satisfaction.

Main responsibilities

Prospection & Qualification:

Conduct market research to identify potential key accounts in the POD industry in Europe.
Develop an Ideal Customer Profile (ICP) and tailor prospecting efforts accordingly.
Utilize various lead generation techniques to identify potential key accounts.
Craft personalized messages and pitches for effective outreach.
Handle objections and follow up persistently to schedule initial meetings.
Maintain detailed records of prospecting activities and analyze metrics for continuous improvement.

Onboarding & Operational Excellence:

Welcome, kick-off, and set up new key accounts efficiently.
Provide support to ensure timely and optimal product listing.
Propose and implement solutions to enhance workflow and reduce errors.
Monitor existing processes and address issues promptly.

Market & Industry Intelligence:

Stay informed about POD industry trends and customer preferences.
Collaborate with marketing teams to develop promotional campaigns.
Collect and consolidate data on customer segments, competitors, and the market for actionable insights.

Performance Reporting & Data Analysis:

Develop executive reports on key metrics for decision-making.
Provide monthly reporting with insights into sales and profitability.
Submit bi-annual sales forecasts supported by development plans.
Assess and improve data exchange practices with stakeholders.

Your profile

A first working experience in a similar position, sales or customer service oriented
knowledge of the textile or printing industry, particularly in a B2B context would be advantageous.
You are fluent in English. Any other European language is an asset.
Excellent interpersonal and communication skills to deal with customers and other departments.
Sales-driven & strong dedication to customer satisfaction, adopting a customer-centric approach.
Resilient and agile.
Demonstrated commitment to sustainability and addressing environmental challenges.

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About us

At Stanley/Stella you will witness a scale-up company who has the entrepreneurial mindset of a start-up. Experimenting and empowering people is key to achieve our challenging goals. Combine this with healthy financial results and the possibilities are unlimited. We live in a multicultural, high-energy environment where we encourage people to take the lead and step out of the ordinary. We don’t talk the talk. We walk the walk.

To do so, we rely on an entire eco-system where everyone is part of our journey. From suppliers and dealers to our own employees… because choosing the right partners empowers innovation and ensures our premium standards & quality we strive for. Innovation run through our veins and is in every aspect of the actions we take. No compromises are made when it comes to our aim for excellence.

Because, we re-invent fashion for a better world…

Are you in for this entrepreneurial journey?

You want to know more about Stanley Stella? Visit us here: careers | Stanley/Stella (stanleystella.com)

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We are looking forward to hearing from you!

Thank you for your interest in Stanley/Stella. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to jobs@stanleystella.com