IT ERP Analyst - Order to Cash

Permanent employee, Full-time · Belgium (HQ)

Mission

Stanley/Stella is a fast-growing garment company selling high quality and sustainable products, 100% made of organic cotton. Since its launch in 2012, Stanley/Stella has focused on simplicity, highlighting the essence of the garment. We break codes, and want to change the perception of the textile industry by offering products that respect people, the environment and customers. We want to produce more authentic and more responsible clothes that you are proud to wear and sell.

We are seeking a highly skilled IT ERP Analyst specialized in Order to Cash (OTC) and Finance business processes to join our dynamic team. Reporting to the IT Manager, the incumbent will play a pivotal role in providing hands-on support and driving continuous improvement initiatives for our new ERP system.

Main responsibilities

Evolutive Maintenance:

User Support: serve as the dedicated point of contact for (key) users within Customer Care, Logistics and Finance departments, providing technical support and guidance

Issue Resolution: quickly and effectively address technical issues encountered by users to ensure minimal disruption to operations. Interface with service provider (3^rd line) as needed to escalate issues and ensure timely resolution of any system-related issues.

Testing & Quality Assurance: develop and execute comprehensive test plans to validate system functionality, non-regression and performance, ensuring a smooth user experience with every system update.

Continuous Improvement: collaborate with key users and cross-functional teams to identify opportunities for process optimization and efficiency gains within OTC and Finance processes.

Release Management: coordinate the release and deployment of system updates and enhancements, ensuring thorough testing and minimal impact on daily operations.

Training & Onboarding: develop comprehensive training materials and conduct hands-on sessions for key users, empowering them to harness the full potential of the ERP system.

Documentation Management: maintain detailed documentation of system configurations, troubleshooting procedures, and best practices, ensuring users have access to the resources they need to succeed in their day-to-day job.

Your profile

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
Proven experience (min. 3 years) in IT support management, with a focus on 2nd line support operations; experience working with third-party service providers for 3rd line support is a must.
Ability to prioritize issue resolution with right levels of escalation as needed and manage multiple tasks in a fast-paced environment.
Proven experience (min. 3 years) in setting up and supporting an ERP’s Order-to-Cash process (order intake, stock allocation, shipping confirmation, payment & invoicing,…)
Experience in setting up and supporting the recording, processing and reporting of financial transactions and data across an ERP’s account payables, account receivables and general ledger entries
Ability to talk to business in business terms while managing technical people and systems (ERP, Web, CRM, Microsoft Suite,…)
Strong communication, and interpersonal skills.
Passionate about customer service turning support issues/requests into opportunities to delight our customers
You are a team player and a problem solver, with a can-do attitude
You are fluent in English and have a good mastery of French or Dutch
You are interested in working for a company that wants to change the apparel industry

Apply for this job

About us

At Stanley/Stella you will witness a scale-up company who has the entrepreneurial mindset of a start-up. Experimenting and empowering people is key to achieve our challenging goals. Combine this with healthy financial results and the possibilities are unlimited. We live in a multicultural, high-energy environment where we encourage people to take the lead and step out of the ordinary. We don’t talk the talk. We walk the walk.

To do so, we rely on an entire eco-system where everyone is part of our journey. From suppliers and dealers to our own employees… because choosing the right partners empowers innovation and ensures our premium standards & quality we strive for. Innovation run through our veins and is in every aspect of the actions we take. No compromises are made when it comes to our aim for excellence.

Because, we re-invent fashion for a better world…

Are you in for this entrepreneurial journey?

You want to know more about Stanley Stella? Visit us here: careers | Stanley/Stella (stanleystella.com)

Apply for this job

We are looking forward to hearing from you!

Thank you for your interest in Stanley/Stella. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to jobs@stanleystella.com