Customer Care Representative (UK)

Permanent employee, Full-time · UK - remote

Mission

The UK Customer Care Representative will provide exceptional customer service and support to UK and Ireland based customers, treating customer inquiries, issues, and complaints in a timely and effective manner.
She/he is committed to ensuring that customers are satisfied with the products and services offered by Stanley/Stella, and to building strong, long-lasting relationships with customers.

Main responsibilities

Follow process from order to cash for your customer to ensure excellent service delivery and follow-up
Be the single point of contact for customer inquiries for UK and Ireland, prevent problems efficiently and communicate proactively in order to exceed customer expectations and deliver a premium customer care experience
Answer calls professionally to provide information & advice about logistics, products, commercial policy, terms and conditions for existing customers
Manage and resolve complaints quickly from A to Z, in collaboration with several departments to improve customers’ experience
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Your profile

A minimum of 2 years working experience in a similar position (experience in the textile industry is an asset)
Fluent in English. Any other language is a plus.
Excellent communication skills - verbal and written
Proficient in Microsoft Office, as well as ERP/CRM
Excellent interpersonal skills to deal with customers and collaborate with other department such as Sales, Finance and Logistics
Customer-oriented
Team player
Commitment to sustainability and environmental challenges

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About us

At Stanley/Stella you will witness a scale-up company who has the entrepreneurial mindset of a start-up. Experimenting and empowering people is key to achieve our challenging goals. Combine this with healthy financial results and the possibilities are unlimited. We live in a multicultural, high-energy environment where we encourage people to take the lead and step out of the ordinary. We don’t talk the talk. We walk the walk.

To do so, we rely on an entire eco-system where everyone is part of our journey. From suppliers and dealers to our own employees… because choosing the right partners empowers innovation and ensures our premium standards & quality we strive for. Innovation run through our veins and is in every aspect of the actions we take. No compromises are made when it comes to our aim for excellence.

Because, we re-invent fashion for a better world…

Are you in for this entrepreneurial journey?

You want to know more about Stanley Stella? Visit us here: careers | Stanley/Stella (stanleystella.com)

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We are looking forward to hearing from you!

Thank you for your interest in Stanley/Stella. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to jobs@stanleystella.com